SPA RULES AND POLICY

SPA RULES AND POLICY

SPA RULES AND POLICY

OPERATION HOURS

Monday to Sunday 08:00-23:00 

SPA TREATMENT TIMES

Monday to Sunday 09:00-23:00

SCHEDULING AN APPOINTMENT

To schedule an appointment for your perfect treatment, please contact Silva Spa who will be able to guide you to the right choice. All spa treatments and packages will need to be guaranteed with a credit card.

ARRIVAL TIME

Please arrive at the spa reception area ready at least 5 minutes prior to the start time of your scheduled treatment. Please note that arriving late for your appointment will lessen the duration of your treatment. Your treatment will end at its scheduled time so that the next guest is not inconvenienced. Thank you for your understanding.

SPA FACILITIES AND ACCESS

The following spa facilities are available to hotel guests: Gym, Indoor & Outdoor Pools, Turkish Baths, Russian Bath, Herbal Bath, Crystal Sauna, Laconium, Steam Room, Kneipp, Shock Pool, Salt Room, Hay Room, Sand Room, Rose Sauna-Women Only, Ice Grotto, Adventure Showers, Heated Water Beds, Heated Stone Beds, Pool Bar

CHILDREN'S POLICY

Silva Spa guests must be 12 years of age or older. Guests under the age of 18 can have a treatment only under the supervision of an adult.

CANCELLATION POLICY

If you must cancel your appointment, please notify Silva Spa reception at least 3 hours in advance for massages and treatments; and at least 48 hours in advance for packages. If you fail to notify the reception, a charge of 50% of the service fee will apply.

DRESS CODE

For your comfort, kimonos and slippers are available in your guestroom. The spa will provide towels and any amenities required for use during your spa visit. Most of our body massages and treatments are preferred with disposable underwear that we will provide. We kindly ask you to wear swimsuits, bikinis or shorts in pools, saunas and other complexes in the spa.

THERAPISTS

We employ therapists of both genders. You may find the name of your therapist on your reservation form. If you wish to request a specific therapist for your treatment, please inform Silva Spa reception at least 48 hours prior to your appointment.

SPA ETIQUETTE

Our spa environment is one of relaxation and tranquility. Please respect all spa guests' right to privacy and serenity. The spa is a mobile phone, camera and smoke free zone.

HEALTH CONDITIONS

Kindly advise us of any health conditions, allergies or injuries which could affect your choice of treatment when making your spa reservation. We do not recommend the use of saunas and steam baths for our pregnant guests, our guests who are suffering from high blood pressure or a cardiovascular disease; because of high temperatures. In the case of use, they accept full responsibility.

HOMECARE

To continue your spa experience at home, most products used in our treatments are available at spa reception.

GIFT CERTIFICATE

Gift Certificates for your loved ones are available at spa reception. A Gift Certificate is valid for three months. Any expired Gift Certificate can be extended a maximum of two months for an additional 60TL service fee.

VALUABLES

Please do not bring any valuables while visiting Silva Spa. You may leave your valuables in the safe in your guest room.

LOST PROPERTY

All lost property found on the premises should be handed in at spa reception. Items will be stored for four months, if they are not collected within this time they will be donated to local charities. Liquids and undergarments are kept for 24 hours only.

PRICES

All prices are quoted in Turkish Lira including VAT and are subject to change at any time.